Service Department

Not only do we provide a beautiful product, we also offer a product that lasts. This means that we pride ourselves, from start to finish, in offering the best service and installation technicians for all of our jobs. Our service team works diligently with both the architect and the contractor to make sure all possible installation issues are resolved before there is a problem. Occasionally, challenges or issues arise and that’s when our customers are able to call our service department, and receive comprehensive support backed with years of experience.

Darrin Bosley, the head of our Service Department, holds an InstallationMaster’s Degree as a Certified Installer and Accredited Trainer. The Installation Master’s program is based on industry-accepted practices and principles that have been developed over the years by members of ASTM (The American Society for Testing and Materials),  AAMA (The American Architectural Manufactures Association) and CAWM (The California Association of Window Manufactures). The InstallationMasters Training and Certification Program was developed to improve the installation of fenestration products within the construction industry. The goal is to eliminate avoidable problems and reduce the need for additional work due to callbacks.

We offer InstallationMaster’s Certification classes. The specific objectives of the InstallationMasters Training and Certification Program are to:

  1. - Promote consistent, high quality installations in the residential and light commercial markets, promoting energy efficiency, decreasing installation deficiencies, minimizing product failure and callbacks, thereby lowering the ultimate cost to the consumer;
  2. - Provide a means for installers to gain specific training regarding current practices used in their field;
  3. - Provide a means of verification of installers’ knowledge attained within their industry;
  4. - Provide employers of installers an additional method of evaluating a potential employee’s knowledge;
  5. - Improve the credibility of practicing installers by verifying the measurement of a specific body of knowledge;
  6. - Identify a group of knowledgeable installers available to the construction industry;
  7. - Promote installer safety practices.
  8. - Improve future competency of installers by providing future re-training;
  9. - Promote an installation-training program that can be used by manufactures, builders, sales, engineering, and management staff.

In order to participate in this program your employee must possess the following basic skills:

  1. - Basic measuring skills
  2. - Woodworking ability
  3. - An understanding of wall construction
  4. - An understanding of the proper use of tools normal to the construction trade
  5. - Working knowledge of the applicable federal, state, and local codes and regulations.

Southern Components also offers Water Testing on Fenestration Products. By performing water testing on site, we are able to pinpoint exactly where your leak is located, without you even having to leave the house!